Frequently Asked Questions

Here are answers to some frequently asked questions to help you when ordering from Smiley’s Yarns

1. Our FLAT RATE SHIPPING CHARGE is ALWAYS $12.95 per order. No matter how much you buy, the shipping charge remains $12.95 per order. We ship UPS ONLY and need a valid street address (NOT a P.O. Box) for delivery.

2. The MINIMUM ORDER REQUIREMENT is for $50.00 worth of merchandise.

3. We ship only within the contiguous U.S.A. We DO NOT ship to Alaska, Hawaii, or any foreign country.

4. We ship within 2 to 5 business days of receiving your order

5.  We will send you an order confirmation via email as soon as you place your order( please check junk and spam folders as well). If you do not receive an order confirmation with your order number, please contact us immediately(Contact Us section of homepage).

6. Please remember that your order is shipped via UPS. You will receive a UPS delivery notification email to the email you used to place your order with tracking information when your order ships. It is the customers responsibility to track their package after it has been shipped.

7. Return Policy: We DO NOT accept returns – All Sales are FINAL.

8. The only yarns, and colors we offer for mail order are listed in the Internet Yarn Sale Section of our website. We DO NOT handle special requests for any other yarns or colors.

9. In person sale yarns are available only at the sale location (Manhattan, Queens and Long Island) during the sale dates. We DO NOT offer these items for mail order.

10. Privacy Policy: We do not give out any information about our customers.

11. We will ship only 1 dye lot for any yarn ordered. We will not mix dye lots.

About Smiley’s Yarns Store:

Smiley’s Yarns will continue to be an ON-LINE yarn outlet now and in the future. We have moved from a retail location to a warehouse location so we can continue to offer the lowest yarn prices in the country for many years to come. If you would like to be notified via email about In Person Sale events, such as our annual Manhattan Yarn Sale, please join our In Person Sale Email Alert list.